The City of Oak Ridge Utility Business Office has learned some customers have received calls from someone pretending to be with the City stating they have an overpayment on their account and they are issuing a $50 refund plus a percentage of their previous balance and requesting credit card or banking information to issue a refund. This is a scammer and NOT the City of Oak Ridge.
The City does not call customers to request banking information over the phone and will not call about delinquent accounts. If a customer overpays, it will be applied as a credit toward next month’s bill.
Here’s what else to watch out for:
• Most of the people who have called to report the scam are residential customers
• Customers have said the caller ID number was (865) 358-2931 and said “The Utility Company”
If you are a victim of a scam, here’s what you need to do: https://www.tn.gov/attorneygeneral/working-for-tennessee/consumer/resources/you-think-you-ve-been-scammed–now-what–.html?fbclid=IwAR0QJXWZyJZOtmUn6uGwLwpbusLy3VfTnHOZhKEwyOjlw0dqonf89Pnv1fQ
