CONSUMER COMPLAINTS HIT RECORD HIGH IN 2025 WITH HOME REPAIRS TOPPING THE LIST
The Tennessee Attorney General’s Office Division of Consumer Affairs announced the top ten consumer complaint categories for 2025 in recognition of National Consumer Protection Week. The division received 9,938 formal complaints during the year and, through its voluntary mediation program, assisted consumers in recovering over $3.6 million in cash, merchandise, and services. The informal mediation process offers a free way to resolve disputes related to personal or household purchases by working directly with businesses or routing issues to the appropriate agencies.
Attorney General Jonathan Skrmetti emphasized the office’s commitment to helping Tennesseans protect their money and resolve disputes effectively. For the second year in a row, home improvements, repairs, and home warranties topped the list with 760 complaints, often involving incomplete or poor-quality work, structural issues, and warranty disputes. Internet sales rose to second place with 743 complaints (up from fourth in 2024), frequently citing undelivered products, refund problems, and misleading online or social media ads.
Other prominent categories included debtor/creditor issues (644 complaints, up), covering debt collection, payday loans, credit repair, and account problems; motor vehicle repairs and warranties (617, up), with complaints about repair delays, parts shortages, and warranty disagreements; and landlord/tenant disputes (602, down), such as security deposit returns, property conditions, and maintenance delays. Rounding out the top ten were personal and professional services (600, down), used motor vehicle sales and advertising (592, up), health services and products (590, down), timeshares/vacation clubs (532, up)—often involving high-pressure sales and misrepresentation—and motor vehicle leases, towing, rentals, and parking (377, down).
Beyond resolving complaints, the division held 44 educational outreach events in 2025, including 35 at senior centers, and offers free resources to help consumers avoid scams, make informed choices, and know their rights. Tennesseans can file complaints or access materials at www.tn.gov/consumer, while groups can request free presentations by emailing [email protected].
