The City of Maryville is warning residents about a phone scam involving impostors posing as municipal utility employees and claiming that customers are owed a refund.

City officials clarified that these calls are fraudulent and do not originate from the city. Official personnel will never call residents to request bank account details, credit card numbers, or any sensitive financial information to process a payment or refund.

Residents who receive a suspicious call are advised to hang up immediately and verify the request by calling Maryville Customer Service directly at 865-273-3456. Any attempted scams can be reported to city officials via email at [email protected].