69,000 ANKER BLUETOOTH SPEAKERS RECALLED; FIRE HAZARD
Name of Product:
Anker Soundcore (A3102) and PowerConf Bluetooth (A3302) Speakers
Hazard:
The lithium-ion batteries in the recalled A3102 Anker Soundcore (black) and A3302 PowerConf S3 Bluetooth Speakers can overheat, posing a fire hazard.
Remedy:
Recall Date:
December 05, 2024
Units:
About 69,000 (In addition, about 9,764 were sold in Canada)
Consumer Contact:
Anker at 800-988-7973 from 9 a.m. to 5 p.m. PT Monday through Friday, email at [email protected], or online at https://support.anker.com/s/emailcontactus. A Live Chat function is also available at https://support.anker.com/s/contact-us, or go to https://www.anker.com/product-recalls or at www.anker.com and click on “Product Recalls” at the bottom of the page for more information.
Recall Details
Description:
This recall involves the lithium-ion battery packs in Anker Soundcore Bluetooth Speakers sold exclusively on Amazon in 2023. Only lithium-ion battery packs in Anker Soundcore Bluetooth Speakers with models A3102016, A3302011, and A3302031 are included in this recall. The recalled speakers can be identified by the unit’s “SN Code” which is visible on the underside of the Bluetooth Speakers. Consumers can type in the “SN Code” on Anker’s website https://www.anker.com/product-recalls to see if their product is recalled. Anker and Amazon have contacted all known purchasers.
Note: Recalled lithium-ion batteries should be disposed of in accordance to local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.
Remedy:
Consumers should immediately stop using the recalled speakers, and ensure they are powered off and are not connected to any external power source or charger. Visit Anker at https://support.anker.com/s/emailcontactus to verify the speaker’s SN code and to fill out product recall information. Anker Innovations Limited will provide further instructions on obtaining a replacement speaker for free. Because of the lithium-ion batteries, consumers should dispose of the speaker in accordance with local and state regulations and not in the trash.
Incidents/Injuries:
The firm has received 33 reports of incidents involving the lithium-ion batteries in the speakers overheating. Some of those involve smoking and small fires, including one minor burn injury in connection with an overheating unit.
Sold At:
Exclusively online at Amazon.com from March 2023 through October 2023 for between $28 and $130.
Importer(s):
Anker Innovations Limited, of Hong Kong
Manufactured In:
China
Recall number:
25-056
